Skip to main content

Reset your password

Reset a forgotten password, and what to do when the new one will not work.

  1. On the sign-in screen, select Forgot password.

  2. Enter your registered email address.

  3. Open the reset email.

  4. Select the link.

  5. Enter a new password.

  6. Enter it again to confirm.

  7. Sign in with the new password.

The reset link is single-use. If it's expired, request another.

Tip - Enter the new password at the sign-in screen rather than accepting a saved one - a cached old password is the most common reason a reset "doesn't work".

Resetting your password does not change your two-factor authentication. You'll still need your authenticator app.

Did this answer your question?