Before you start - Set 2FA up on a phone you'll still have tomorrow. Recovering access takes a support ticket.
Install an authenticator app
Any authenticator app works. If you don't have one:
Set up 2FA
Sign in with your email address and password.
When the 2FA screen appears, open your authenticator app.
Choose Add account (or +).
Scan the QR code on screen.
Enter the six-digit code the app generates.
Select Verify.
You'll be asked for a code every time you sign in from now on.
If you can't scan the QR code
Find the setup key below the QR code.
In your app, choose Enter a setup key.
Name the account "Financeable".
Paste the key.
Enter the generated code.
Select Verify.
You'll be asked for a code every time you sign in from now on.
If your code is rejected
Work down this list:
Wait for the app to refresh and enter the new code. Codes expire every 30 seconds.
Check you're reading the Financeable entry, not another account in the app.
Set your phone's date and time to automatic. Codes are time-based, so a clock out by a minute breaks them.
Delete the Financeable entry from your authenticator app, then set it up again.
If you lose the phone with your authenticator on it
You can't reset two-factor authentication yourself. Contact Support and we'll reset it for you - Get help and support.