Search first
Most questions are already answered here, and you'll get the answer straight away.
Then use the support chat
The support chat sits in the bottom-left corner of every page. It's the fastest way to get help and the channel we prefer.
Use the chat for any support request. Email [email protected] only when you're away from the platform or need to attach several files.
What to include
Include these and we can usually fix it on the first reply:
What you were trying to do
The application ID
What happened, and the exact error message
A screenshot
What happens next
You message us through chat or email, and a support request is created with a confirmation back to you. We review the account and reproduce the issue, come back to you if we need more detail, then resolve it or pass it to the right person.
Support hours
Monday to Friday, 9:00am to 5:00pm, Sydney time.
Outside those hours you'll get an automatic message saying support is closed. Your request is still logged and we'll come back to you as early as we can on the next business day.