The two most common Lodge AI errors are a mapping issue - data that didn't map to the lender's form - and a missing field. Both are fixed on screen.
Lodge AI
Fix it on screen and resume first. If that doesn't work, how far through the form you are decides what to do next.
Problem | What to do |
Lodge AI stopped and highlighted a field | A missing field. Complete it on the lender's form, then select Resume automation |
A value is missing or in the wrong place on the lender's form | A mapping issue. Select Take over, fix the field, then select Resume |
The fix didn't work, and you're most of the way through | Select Take over, finish the form yourself, then lodge it on the portal |
The fix didn't work, and you're near the start | Select Stop automation. Financeable is alerted to the error and fixes it - run Lodge AI again once it's fixed |
Lodge AI doesn't start after you select Continue | The Lodge AI app isn't open. Open it - it runs in the background - then start the submission again from the upload button |
Lodge AI can't sign in to the lender's portal | Re-enter your credentials for that lender in Settings → Lenders, then start the submission again - see Add lender credentials |
API and email
If the lender says information is missing, open its required-fields count on the lender panel and complete what's flagged - see Required fields in an application.
If the lender rejects your credentials, re-enter them in Settings → Lenders. If they're right and still rejected, ask the lender to confirm them.
Before you contact Support
Contact Support when the same error comes back on every attempt, or on every application for that lender.
Include the application ID, the lender, the method (API, Lodge AI or email), the step it failed at, and a screenshot - Get help and support