Get privacy consent signed first, then send the ID verification link.
Privacy consent comes first
Get signed consent before you run any check - see Send privacy consent.
Send the ID verification link
Open the application.
Go to the applicant or guarantor.
Select ID verification.
Send the link.
The link goes to the customer.
What the customer does
Opens the link on a device with a camera.
Uploads their ID.
Completes a face scan.
The service matches their face to their ID, and the result comes back into the application.
If it doesn't complete
If the link doesn't arrive or won't open, the fixes are the same as for a consent link - see Fix common document issues.
Who can do this: anyone with the Services → ID verification permission. Each check is charged - see Set up billing and payment.